Vad betyder de olika nyckelorden?
Här följer en lista med definitioner av olika rapportvariabler.
Created tickets - number of tickets which were created.
Resolved tickets - number of resolve actions which happened, one ticket can be resolved multiple times.
Answers - all emails sent out from the system like New tickets created by agents, replies on emails received from customers, replies on tickets from contact forms, basically all answers except "Chat messages".
Incoming messages - replies or new ...