Chattfunktioner

Nedan ser ni en guide i hur ni kan lägga till LiveAgent chatt till er App ( Android eller IOS) ---- If GET parameters are used the chat window opens for whole browser (in popup mode). Available GET Parameters: cwid - mandatory - valid ID of the chat widget from the LiveAgent, you can find it in the integration script, which is being used on the page. Here is example of widget ID: function(e){ LiveAgent.createButton('71e8b44f', e); }); It is value 71e8b44f firstName - customer's firs...

**Integrate a favorite customer feedback application into your helpdesk environment.** **What is Nicereply ?** Nicereply (http://www.nicereply.com/) is a cloud-based customer satisfaction analytics tool created by Websupport. Nicereply lets recipients rate your emails and submit free-form comments. A simple link in the signature guides recipients to the Nicereply feedback form. It also tracks performance for each sender and lets you compare it against others' ratings and across time. ...

Se nedan för ny Facebook application information för 2020. Facebook (http://www.facebook.com/) is a popular free social networking website that allows registered users to create profiles, upload photos and video, send messages and keep in touch with friends, family and colleagues. Connecting with Facebook enables you to respond to Facebook messages, posts or comments directly from LiveAgent, along with other customer requests. Responses to comments, posts or messages are directly sent into Fa...

**Kan man skicka filer via chatten?** Ja det kan man. Det finns ett litet gem precis bredvid chattrutan och med denna kan man bifoga och skicka över filer. Både kund och agent har möjlighet att skicka. **Hur stora filer kan man skicka?** Det finns inga begränsningar på storek eller filtyp. Vi rekommenderar dock att ligga under 100MB. **Sparas filerna?** Ja! Filer och chattsamtal sparas under kundens kundkort.