NOTE: Your LiveAgent installation must be available via HTTPS://, because Facebook allows to load external source only through secured links, more exactly from sites that use good quality SSL ceritficates.
Self-signed certificates are not accepted by Facebook.
Self-signed certificates are not accepted by Facebook.
This is possible only via a special application called "Static HTML: iframe tabs".
- log in to your facebook account by which you manage your facebook pages
- go to https://apps.facebook.com/static_html_plus/ and click "Add Static HTML to a Page"
- go back to your facebook page (like if you were editing it) and click on the Welcome icon (tab)
- In the next screen click Edit Tab and another screen will show up where you can enter the code of chat button (contact form)
- i. Insert the chat button (contact form) code. If you want to, in the Settings tab you can even edit the name of the tab
- ii. Click "Save & Publish"
- iii. Preview the page (not essential)
- iv. Click "Done editing tab" and you will be redirected to a page where you get a unique link to the freshly created tab
Such a link will redirect the customer to your facebook page, more exactly, to the Welcome 'tab' (part) of it that you've created via the "Static HTML" app.
Example: