Teknisk Support

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Cookies - LiveAgent

LiveAgent (https://www.liveagent.se) uses cookies, (small pieces of data stored in your web browser) for several purposes. For an agent logged into the LiveAgent agent panel, those cookies are stored: - A_auth - authentication token, allows an agent to reload the agent panel without logging in each time (if they did not log out). Agent needs to choose this option by the "Remember me" checkbox on the login screen. - validity: 14 days / till logout - A_la_sid - currently a...

Multi Knowledgebase

Before you can create a second knowledgebase you need to go to Configuration->System->Plugins section of your LiveAgent admin panel and make sure that the Multi Knowledgebase feature is listed there and is active: Once the feature is active you can go to the Customer portal section of your panel and you'll notice that it looks a bit differently and you are able to create a new customer portal now. Each new customer portal is charged according to the pricing. Once you click either but...

Exportera ärenden från LiveAgent

Export Conversations to CSV file Let's imagine you want to export conversations of specific department (https://www.liveagent.com/features/departments/) for certain date range to csv file. LiveAgent (https://www.liveagent.com/) user interface doesn't offer the option to export tickets (https://www.liveagent.com/support-ticket-system) into csv, because it can potentially generate Gigs of data, which you will not be able to download using browser. The best way to export such amount of data is ...

SSO

Single sign-on generic example In this example we'll show you how you can implement simple single sign-on (SSO) for any kind of PHP-based webpage/application. As a result, users of your php-based webpage/app can access LiveAgent (https://www.liveagent.com/) KnowledgeBase (https://www.liveagent.com/knowledge-base-software/) or LiveAgent Agent (https://www.liveagent.com/features/agents/) panel directly through a link without going through the generic login process. Requirements - Users in p...

Importera data från Zendesk

Vill ni importera er data från Zendesk Se nedanstående guide på hur ni går tillväga: It's very simple. Please see the guide below: LiveAgent (https://www.liveagent.com/) offers a seamless migration of your Zendesk data through API - don't worry though, no coding is needed. Everything is handled through a simple plugin in LiveAgent which can be setup by following these steps. In LiveAgent agent (https://www.liveagent.com/features/agents/) panel navigate to Configuration > System >...

Hur fungerar Push notifieringen i LiveAgents mobilapp?

When will I receive push notifications from the LiveAgent iOS/Android app? Customers often ask us when they will receive a push notification from their mobile devices when they are using our LiveAgent iOS or Android app. Here's the answer. There are two types of the push notifications for the mobile app. Ticket push notifications and Chat push notifications. Ticket push notifications: Push notifications for tickets are executed when: * A new ticket is created in the department where y...

Automatisk kopia av chattsamtal till valfri medarbetare

Besökarna kan enkelt skicka en kopia av chattsamtal till sig själva genom att fylla i sin e-postadress i chattrutan. Hur gör man för att även en medarbetare skall få en kopia skickad till sig? Detta kan behövas om man tex. jobbar med olika avdelningar och vill skicka vidare kopior för utvärdering. Såhär skapar du regeln: Gå in på Konfiguration -> Automatisering -> Regler Och följ sedan mallen här nedan.

Logga in via egen domän

Hur du skapar en helt egen brandad inloggning. När du kommer igång med LiveAgent ingår det en egen LiveAgent underdomän. Exempelvis: dittforetag.liveagent.se. Detta kan du ändra så att det ligger under din egna toppdomän. Exempelvis: support.dittforetag.se Gör såhär: * Gå in på Konfiguration -> Domäninställningar * Bocka i första rutan och ange önskad domän. (Observera att du själv måste äga toppdomänen) * Logga in på ditt webbhotel och peka till den nya domänen via CNAME! (OBS! V...

Lägga till en chattknapp på Facebook

NOTE: Your LiveAgent installation must be available viaHTTPS://, because Facebook allows to load external source only through secured links, more exactly from sites that use good quality SSL ceritficates. Self-signed certificates are not accepted by Facebook.This is possible only via a special application called "Static HTML: iframe tabs". * log in to your facebook account by which you manage your facebook pages * go tohttps://apps.facebook.com/static_html_plus/and click"Add Static HTML to...

Integrera Facebook

To start with the configuration, you have to get aFacebookdeveloper accountso you could use API credentials. NOTE: If your facebook account is notverified (http://www.facebook.com/help/398085743567023/), you won't be able to create any facebook app. NOTE 2: You must have afacebook page (https://www.facebook.com/pages/create/?ref_type=sitefooter)in order to be able to fetch posts, comments from it via the facebook app you create. Login to your Facebook account and then navigate tohttp://develop...

API anrop för att skapa en konversation från PHP

Här är ett kort exempel på hur du anropar LiveAgent API och skapar en konversation med anpassade fält. <?php $service_url = 'http://localhost/LiveAgent/LiveAgent/server/api/index.php?handler=conversations'; $curl = curl_init($service_url); //use custom field codes defined by administrator, otherwise they will not be visible in ticket detail (but still inserted to DB) $arrcustomVars = array(array('code'=>'varsymbol', 'value'=>'43894209'), array('code'=>'anotherfield', 'value'=>'tes...

Komplett dokumentation över LiveAgent Rest API

Data fields formats (http://support.liveagent.se/index.php?type=page&urlcode=599618&title=Komplett-dokumentation-över-LiveAgent-Rest-API#dataformats) Return messages formats (http://support.liveagent.se/index.php?type=page&urlcode=599618&title=Komplett-dokumentation-över-LiveAgent-Rest-API#returnmsgs) Error messages formats (http://support.liveagent.se/index.php?type=page&urlcode=599618&title=Komplett-dokumentation-över-LiveAgent-Rest-API#errormsgs) Api v.1 (http://support.liveagent.se/index.php...

Avancerad integrering av chattknapp

Om du önskar att kringgå den visuella funktion av LiveAgents chattknappar kan du använda vilketelement som helst från din hemsida. Gör såhär: 1. Klicka på "Skapa en chattknapp" 2. Klicka på "Special" - Välj att skapa en html-knapp - Klicka på"Online knapp" - Ta bort all htmlkod och ange"<span></span>" . Knappen är nu inte synbar. 3. Spara knappen och hämtaintegreringskoden. Den ser ut ungefär såhär:<script type="text/javascript">(function(d, src, c) { var t=d.scripts[d.scrip...

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