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Sometimes customers are struggling with connecting their company Office 365 shared mailboxes to their LiveAgent accounts. This guide helps you with this kind of account. Shared mailboxes differ from regular mailboxes, they do not have credentials by which you can access the mailbox. Instead, you are accessing the shared mailbox directly from your regular Office 365 mailbox via the "Open another mailbox" button. The difference also applies during the connection of the shared mailbox, where you...

Some Microsoft 365 users might see a problem with receiving their inbound emails in LiveAgent (https://www.liveagent.se/) due to a Microsoft's security initiative. When your Microsoft 365 mail account tries to forward your email to your LiveAgent's built-in mail account, instead of a new ticket, you'll get a bounce notification with the following text: 550 5.7.520 Access denied, Your organization does not allow external forwarding. Please contact your administrator for further assistance. AS(75...

LiveAgent uses MS OAUTH authentication to connect with your Office 365 accounts. After you authenticate this connection in a pop-up window your Office 365 mailbox is connected and no further configuration is needed. Just follow these five steps: - Login to your LiveAgent admin account and go to Configuration -> Email -> Mail accounts - Click on Add email account button and use the predefined Office 365 connector to connect your Office 365 account. - Select a department that sho...

Companies often have a specific email setup where they have one central inbox with multiple aliases set up which can be emailed and replied and would like to reply as these aliases even from LiveAgent (https://www.liveagent.se). This doesn't work out of the box in LiveAgent, but it can be quite easily achieved with a specific set up. Let's say you have your Gmail / G Suite inbox as support@mydomain.com and you have aliases support@mydomain.de and support@mydomain.co.uk. In order to be able to r...

Forwarding When you create LiveAgent (https://www.liveagent.se) account like yourdomainname.liveagent.se, you get a support email that looks like support@mail.yourdomainname.liveagent.se. Any email sent to this address gets automatically converted into a ticket message which you can reply inside your LiveAgent panel like any other ticket, however it will be replied using this built in email address. Since this doesn't look very professional, you can set up an automatic forwarding from your own...