Enable External Forwarding in Microsoft 365

Some Microsoft 365 users might see a problem with receiving their inbound emails in LiveAgent (https://www.liveagent.se/) due to a Microsoft's security initiative. When your Microsoft 365 mail account tries to forward your email to your LiveAgent's built-in mail account, instead of a new ticket, you'll get a bounce notification with the following text: 550 5.7.520 Access denied, Your organization does not allow external forwarding. Please contact your administrator for further assistance. AS(75...

Connecting LiveAgent with your Outlook / Office 365 account

LiveAgent uses MS OAUTH authentication to connect with your Office 365 accounts. After you authenticate this connection in a pop-up window your Office 365 mailbox is connected and no further configuration is needed. Just follow these five steps: - Login to your LiveAgent admin account and go to Configuration -> Email -> Mail accounts - Click on Add email account button and use the predefined Office 365 connector to connect your Office 365 account. - Select a department that sho...

Use mail account's aliases when replying emails from LiveAgent

Companies often have a specific email setup where they have one central inbox with multiple aliases set up which can be emailed and replied and would like to reply as these aliases even from LiveAgent (https://www.liveagent.se). This doesn't work out of the box in LiveAgent, but it can be quite easily achieved with a specific set up. Let's say you have your Gmail / G Suite inbox as support@mydomain.com and you have aliases support@mydomain.de and support@mydomain.co.uk. In order to be able to r...

Lägga till Email Forwarding

Forwarding When you create LiveAgent (https://www.liveagent.se) account like yourdomainname.liveagent.se, you get a support email that looks like support@mail.yourdomainname.liveagent.se. Any email sent to this address gets automatically converted into a ticket message which you can reply inside your LiveAgent panel like any other ticket, however it will be replied using this built in email address. Since this doesn't look very professional, you can set up an automatic forwarding from your own...