Integrering

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Använd Let's encrypt SSL certifikat

Using Let's encrypt SSL certificate Customers are often curious, how to use Let's encrypt SSL certificate with LiveAgent (https://www.liveagent.se/). Even though we don't have direct Let's encrypt support you can get a free certificate from https://www.sslforfree.com/ and use it with your LiveAgent. How to Generate Let's encrypt SSL certificate using SSL FOR FREE (https://www.sslforfree.com/) 1. Navigate at https://www.sslforfree.com/ website and enter the name of the domain for which y...

Advanced button integration

Table of content - Use elements on your website to start a chat or contact form (https://support.liveagent.se/545014-Advanced-button-integration#elements) - Start a chat or open a pre-chat form automatically when website is loaded (https://support.liveagent.se/545014-Advanced-button-integration#start%20auto) - Display contact widgets ONLY on specific page (https://support.liveagent.se/545014-Advanced-button-integration#display) - Do NOT display contact widgets on specific pages (http...

Chat for mobile apps and inline chat

How to add LiveAgent chat to your Android or iOS mobile app If GET parameters are used the chat window opens in a browser (in popup mode). Available GET Parameters: cwid - mandatory - valid ID of the chat widget from LiveAgent (https://www.liveagent.se/), you can find it in the chat button integration script, which is located in Configuration -> Chat -> Chat buttons -> edit chat button -> Integration. Here is an example of widget ID with value 71e8b44f: function(e){ LiveAgent.c...

Automatiska öppettider för chatt

Normally LiveAgent chat buttons are displayed on a website when there is at least 1 agent available on chat in the department for which the button is created. When there is no one available the button is either hidden or a contact us button which opens a contact form is displayed. This default behavior is usually enough but for larger traffic websites it might be a good idea to hide the button outside of business hours even when agents are still online on chats. For example you did not allow th...

Visa information från andra system i ett ärende.

"Display external info in a ticket " which gives you an option to load data from an external server or application when the agent opens a ticket. With some development skills to create the connection, the plugin can be a very useful tool for your agents for finding more info on your external systems. For example, it could be used to call API of your e-commerce system to list last orders of a customer your agent is currently communicating with so the agent can directly see in LiveAgent backen...

CSS för att ta bort möjlighet till att skicka en kopia på samtalet.

Det går att dölja kugghjulet för inställningar. Använd följande CSS-kod OptionsButton { display: none; }

Multi Knowledgebase

The Multi Knowledgebase plugin allows you to create multiple different knowledgebases on different domains with one LiveAgent account. Each knowledgebase has its own settings and content so you can have different design and different content on these separated knowledgebases. Before you can create a second knowledgebase you need to go to Configuration->System->Plugins section of your LiveAgent admin panel and make sure that the Multi Knowledgebase feature is listed there and is active: ...

Chat for mobile apps

This basic guide shows how to add LiveAgent chat into your own Android or iOS mobile app. (Article is for Android and iOS developers) If GET parameters are used the chat window opens for whole browser (in popup mode). Available GET Parameters: cwid - mandatory - valid ID of the chat widget from the LiveAgent, you can find it in the integration script, which is being used on the page. Here is example of widget ID: function(e){ LiveAgent.createButton('71e8b44f', e); }); It is value 71e8b44...

Integrera LiveAgent med Shopify

Integrating live chat to Shopify in 5 easy steps: By using this method you will be able to see customer's orders in the ticket detail section. Step 1 In your LiveAgent account navigate to Configuration>System>Plugins and click on Activate button in the "Shopify Integration" section. Step 2 This plugin can be used in cooperation with a private App of your Shopify account. Login to your Shopify admin panel and navigate to Apps>Private Apps (top right). Create a private ap...

Domäanpassning

Normally, each hosted LiveAgent (https://liveagent.se) account uses a standardized domain, e.g. example.liveagent.se. Of course this isn't very appealing to people who'd like to use their customer portal and knowledgebase so it is a good idea to park your own custom domain/subdomain on the account to make it look more professional. So instead of https://example.liveagent.se you could be using something like https://support.yourdomain.com or https://www.companysupport.com. These are the step...

Set up email forwarding

How to set up forwarding Step 1: Navigate to Configuration->Email->Mail accounts and click on Add email account button. Step 2: From the mail account option list, select Other method and select Forwarding option. Step 3: Setup actual email forwarding on your mail server so all incoming emails to your mail account that you want to integrate with LiveAgent are forwarded to your LiveAgent built-in email support@mail."yourdomainname".ladesk.com. If you are not sure how to do that, please c...

Skapa Google Maps API-nyckel för GeoIP

Changes in Google Maps API policy Starting June 11, 2018 Google requires that all requests to Maps API use an API key. Moreover from July 16, 2018 billing must be enabled for the project associated with the API key. This guide will explain how to set up the project, enable billing and generate API key, which you can then enter in the GeoIP plugin configuration and enable displaying of your online visitors on the map. Setting up Google Cloud Platform project and billing Assuming you alread...

Set visitor specific values with javascript

These functions are useful when you already have some info about the visitor who is for example logged in to your e-shop or intranet and you want to set their user details (i.e. name, email, phone number or custom field values). If you integrate this javascript call by a simple change in any widget integration code, you will be able to see the visitor's name in the list of online visitors in _Chats > Chats overview_ and when they start a chat or open LiveAgent contact form their details will ...

Advanced button integration

In case you do not want to use visual functionality of LiveAgent buttons (floating, image, html) you can use any element on your site to start chat or contact form. To achieve this you have to: 1. Create a chat button 2. Modify "Button design" - select "Custom html" style - click "Customize design" - change html code to "<span></span>" so button is not visible. 3. Save the button and get the integration code which will look like this: <script type="text/javascript"&g...

Integrera Nicereply med LiveAgent

**Integration with Nicereply** If for any reason you don't like LiveAgent's default Ranking feature you can instead integrate NiceReply (https://www.nicereply.com/) for taking in the customer rankings of your agents. This article will show you how to do it. First of all, you have to get an account with Nicereply. You can do so here: http://www.nicereply.com/. When you have one, you can start the configuration. **Step 1 - Set up the agent IDs** To make both applications to communicate ...

Lista på IP-adresser (Application Servers)

**Our customers periodically ask us about the list of IP addresses of our servers to whitelist those IP addresses on their mail servers.** Because our cloud periodically change the number of application servers, it is not possible to give you fixed list of IP addresses valid for years. To get the most up to date list of IP address execute following command in your shell: dig _spf.ladesk.com txt Result of such command could be following: ; <<>> DiG 9.8.2rc1-RedHat-9.8.2-0.30.r...

Konfigurera LDAP

Supported scheme Currently, we support basic scheme using posixAccount. Here is simple schema: (https://support.ladesk.com/scripts/file.php?view=Y&file=fdd8c9a28d6b6e982870c46c65e9e3c8) Supported features * Import agents from LDAP directory structure * Login agents using authentication against LDAP service (using agent email and password from LDAP) * If LDAP service is not available, LiveAgent will use its own default auth method. _Note: Only agents with filled email f...

Ändra Header och Footer i Helpdesk

Här är ser du exempelkod för header och footer som används i Helpdesken. (Helpdesk -> Inställningar -> Anpassa utseende -> Egen Html) Klistra gärna in denna och ändra sedan utefter era önskemål. Header <nav class="navbar"> <div class="container"> <div class="navbar-header"> <button type="button" class="navbar-toggle collapsed" data-toggle="collapse" data-target="#navbar" aria-expanded="false" aria-controls="navbar"> <span class="sr-only"></span>...

Använd din egna domän med LiveAgent

Du kan använda din egna domän istället för LiveAgents standarddomän. När du blir ny kund hos oss tilldelas du en adress där du och dina kunder kan logga in (dittföretag.liveagent.se). Detta kan du enkelt ändra så att ni loggar in via en egen underdomän exempelvis: support.dittföretag.se Gör såhär (Två steg): 1. Gå in på Konfiguration -> Domäninställningar och bocka i den första rutan. 2. Peka DNS till den gamla domänen via CNAME Logga in på ditt webbhotell och skapa en ny DNS-inställni...

Lägg till LiveAgent i Prestashop

Använd denna länk för att ladda ner och installer LiveAgents modul för Prestashop. https://www.presta-addons.com/en/modules/24-liveagent-helpdesk-and-live-chat.html

Fylla i kundernas namn och e-post automatiskt

Prefill email and name for customer When your chat button or contact form is integrated within your CMS you usually already know the e-mail address and name of your customer so you do not need to ask for it in a contact form. You can prefill both the e-mail address, name or phone of the customer or any custom value by adding some special code to your widget code. And now a quick one-line solution examples... Chat buttons Regarding chat buttons, you are supposed to modify the original integ...

Skapa inline chatt, ios- eller Android-app

Chat for mobile apps This basic guide shows how to add LiveAgent chat into your own Android or iOS mobile app. (Article is for Android and iOS developers) If GET parameters are used the chat window opens for whole browser (in popup mode). Available GET Parameters: cwid - mandatory - valid ID of the chat widget from the LiveAgent, you can find it in the integration script, which is being used on the page. Here is example of widget ID: function(e){ LiveAgent.createButton('71e8b44f', e); }); ...

Lägga till LiveAgent i WIX sidor

Hur lägger man till scriptet för en chattknapp om sidan är gjord i WIX? Try to embed chat script using the HTML App. With the HTML App you can add your own HTML code or embed another site onto your Wix site. To add the HTML App: From the left side of the Editor, click the Add icon > click Apps > click HTML. Click the HTML App to select it > from the pop-up menu, click Settings > under Mode, choose HTML Code or Website address > enter the code/address > click Update. Pl...

Integrera inloggade användare (Exempelvis Webbutik eller Intranät)

Set visitor specific values with javascript These functions are useful when you already have some info about the visitor who is for example logged in to your e-shop or intranet and you want to set their user details (i.e. name, email, phone number or custom field values). If you integrate this javascript call by a simple change in any widget integration code, you will be able to see the visitor's name in the list of online visitors in Chats > Chats overview and when they start chat or ope...

Fyll i kunders namn och e-post i förväg

När din chattknapp eller ditt kontaktformulär är integrerad i befintlig CMS, vet du oftast redan kundens namn eller e-post och behöver då inte fråga om detta igen i ett annat kontaktformulär. Använd följande kod i integreringen. Chat buttons Regarding chat buttons, you are supposed to modify the original integration code <script type="text/javascript"> (function(d, src, c) { var t=d.scripts[d.scripts.length - 1],s=d.createElement('script');s.id='la_x2s6df8d';s.async=true;s.src=src;s.o...

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