Övrigt

List of Application servers (IP Addresses)

Our customers often ask us about the list of IP addresses of our servers so that they can whitelist them on their mail servers. However our cloud periodically change the number of application servers so it is not possible to give you a fixed list of IP addresses valid for years. Therefore the easiest way to get the most up to date list of our IP addresses is from the TXT / SPF DNS record of our _spf.ladesk.com domain, so please open >>>>> this link <<<<< (https://m...

HTML-signatur med bild på agent.

**HTML Signature for agents** LiveAgent support agent signature just in text format, but if you have just limited number of agents, here is easy workaround how to display e.g. agent's picture in the signature. The trick is, that we will define custom HTML for each agent directly in the email template (e.g. Reply template or New email template). Email templates support Smarty programming language, which helps you to define simple constructions like IF ... ELSE. Here is short code you can use...

Email piping

First of all, email piping is possible only with standalone LiveAgent installations. E-mail piping is a powerful and fast option to fetch e-mails from your own mail server into your LiveAgent installation. Compared to periodical IMAP/POP3 account polling, e-mails are fetched instantly as they arrive to your mail server. There is no delay between receiving e-mails to your mail server and receiving them in your LiveAgent. There is also another great advantage, and that is the fact, that there is ...

Lägga till chattknapp på en Facebooksida

Följ denna manual för att lägga till en kontaktflik med chattknapp på era Facebooksidor. Ladda ner manualen:

LiveAgent som skrivbordsapplikation - Öppna LiveAgent direkt från Skrivbordet

Du kan skapa en ”app” där LiveAgent öppnas i ett eget fönster och inte i webbläsaren. Denna app kan du dessutom lägg till i din dators Startup-mapp så att LiveAgent automatiskt startas varje gång du sätter på PCn. Såhär gör du i Windows: Öppna webbläsaren Chrome. Gå till din LiveAgent inloggning (dittföretag.liveagent.se/agent). Klicka på de tre prickarna i högra hörnet bredvid adressraden. Klicka på Fler verktyg. Klicka på ”Lägg till på skrivbordet” Bocka i Öppna som fönster. ...

Tilldela en raderad användares e-post till någon annan

How to change an email of an agent to an email of a deleted agent This article can be helpful when you are trying to change an agent email to an email of a deleted agent A) you can't change the email address of an agent to the email address of another agent or an agent that has been deleted. However you might be able to work around this limitation in these 4 steps: 1) undelete the deleted agent account newemail@example.com like described in point (B) 2) change his/hers email address to s...

Ställ in e-postkonto via vidarebefordring

Forwarding When you create LiveAgent (http://liveagent.se) account like yourdomainname.liveagent.se, you get a support email that looks like support@mail.yourdomainname.liveagent.se. Any email sent to this address gets automatically converted into a ticket which you can solve inside your LiveAgent panel. Since the address doesn't look very professional many people want to set up forwarding from an email account they set up on their hosting so customers could contact you for example at support@y...

Tillåt Google Chrome att visa Pop-up ruta när det ringer på chatten.

För att Google skall kunna visa ett pop-upp fönster när det ringer, m åste du lägga in din sida som undantag. Du hittar all info under denna länk: https://support.google.com/chrome/answer/95472

How to submit Facebook application for review

NOTE: Before you can submit Facebook application for review, you must create the Facebook application and connect LiveAgent with Facebook - the process is described in another articleHow to setup Facebook application (http://support.liveagent.se/index.php?type=page&urlcode=320692&title=Integrera-Facebook). By default all Facebook apps are granted permissions:email,public_profileanduser_friends. LiveAgent needs some special permissions to read and post to pages and page private messages and ther...